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AI Support helps with general customer questions. Keep answers accurate by maintaining your knowledge base.

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Get started

  1. Open AI Support in the system sidebar.
  2. Add short knowledge articles for common questions (delivery times, refill rules, contact info).
  3. Review prompts or tone settings if your plan includes them.
  4. Test with a few sample questions before relying on it live.

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When AI should hand off

Escalate to a human (Inbox or Tickets) when:
  • The question needs account-specific judgment
  • The customer is upset or stuck
  • The topic is not covered in your knowledge base

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Credits

Hosted AI usage may consume AI credits. If AI stops answering, check credits under Account → My Systems. See Account and billing.