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After setup, most work happens in the system panel.

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Inbox

Open Inbox to read and reply to live chats. Use it when a customer needs a human.

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Tickets

Open Tickets for issues that need an owner and a status. Use Inbox for quick replies; use tickets when follow-up matters.

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Message templates

Open Message Templates to edit bot replies and language variants. Keep denial messages clear about what the customer should do next.

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Providers

Open Providers to store supplier contacts used when refill or speed-up requests need a human on the supplier side. Keep contacts up to date.

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Broadcasts and Auto Alert

  • Broadcast - send a one-time message to customers or groups.
  • Auto Alert - schedule or queue posts to groups you manage.

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Dashboard and reports

Use Dashboard for a quick health check. Use Reports / request reports when you need activity history. Export only what you need for ops - avoid publishing internal detail outside your team.